• Recruit an experienced localization engineer who had previously worked with Microsoft’s localization group. This person became responsible for defining QI’s updated approach to documentation, which would prove to have additional implications downstream.
• Develop style guides and writing guidelines to help ensure a consistent approach to communications, which would in turn enable QI to make optimal gains through the intelligent use of translation memory tools for consistency and cost-savings.
• Make improved use of updated desktop publishing and authoring tools, which would in turn support QI’s direction toward structured content generation.
• QI additionally affirmed its relationship with Andovar as its sole provider of translation and localization services.
  
  From the start of the relationship, and up through QI’s development of a new approach, Andovar constantly consulted with QI to help make the changes and adjustments needed to optimize their approach to localization. Once QI made a decision to formalize its approach to content and localization, Andovar was able to work rapidly toward successful uptake of these strategies in over 20 languages.

Andovar provides an overall high quality level in all core languages, which has always met QI’s expectations. Additionally, Andovar was effectively able to address potential issues of cultural sensitivity.

Andovar’s service is very fast and proactive with flexible responsiveness. Whenever a quick turnaround is requested, Andovar is able to accommodate.

Smoothing Processes/Lowering Costs/Spotting Potential Issues: QI noted that Andovar uses a logical workflow system. Andovar’s account manager always focuses on ensuring that the client gains a good return on long-term investment, and that Andovar is not purely profit-oriented but heavily focused on relationship-building as evidenced by continuous recommendations for improved approaches that save cost and improve performance. QI also noted that Andovar uses its depth of experience by taking a consultative approach, identifying potential problems in advance.

QI acknowledged that Andovar staffers come from highly professional backgrounds, which is of critical importance to QI; this applies not only to staff, but also to the professional translators and editors Andovar employs across over 20 languages for QI engagements.

Andovar provides reasonable pricing that accurately reflects the complexity of a given project whether for translation rates, hourly desktop publishing or other value-added services.

Andovar’s experience goes beyond technology and workflow into the aesthetic of QI’s artwork. QI feels that Andovar goes beyond technical and linguistic services, and considers Andovar to work as marketing and brand manager that synchronizes well with the QI marketing team.

Andovar’s team, from management to operations, uses an entrepreneurial/executive perspective to achieve consistently successful outcomes

Andovar is technology-oriented. They are very dynamic in terms of technology updates and constantly provide updates to sophisticated technologies that enable QI’s localization process to run much more smoothly. They are open to considering and accepting new technologies recommended from the client-side, and always provides QI with useful analysis after testing.

Clearly, Andovar and QI maintain a strong relationship built on well-established trust, consistently high quality, and excellent value. Andovar is proud to continue working with QI, proactively working to help them continue process and workflow improvements and adding value through our knowledge of localization, and of QI’s needs as a true globalization partner.